Booking Procedure
Thank you for your interest in staying with us in Nozawa Onsen. Once we receive a booking from you we will send you a booking confirmation.
Please check all the details in regards to; your dates, number of guests, room type and room rate, plus any extra services you requested. Then reply to us and let us know of any changes if need be.
Bookings are then valid once your deposit has been received. We require confirmation of your booking by payment of deposit within 72 hours of sending the booking form.
Deposit
Accommodation bookings are in Japanese Yen. However can be in other currencies if prior arrangements made. A non-refundable deposit of 20% of the Total Charge for accommodation and guest services if you have requested them are to be paid with confirmation of the booking. Some lodgings require 30% deposit and will let you know if the case. Payments can be made by direct debit into our account in either Japan or Australia or by credit card. Any bank charges to be paid by person making the booking. Note prices are subject to change if our suppliers change prices.
There is no fee for paying by credit card for card transactions processed in Australia in $AUD at the Yen equivalent based on the rate of the day at the National Australia Bank. Yen Card Transactions can be processed also and carry a 2% except for Amex Cards which are 3.2%
Here is a link for Credit Card Payments in Yen or $AUD;
https://www.nozawaholidays.com/payment/
Please ensure to write your name or booking reference when making payment.
Our account details in Australia are;
National Australia Bank
Name; Nozawa Snow Holidays
BSB or Branch Number: 083832
Account Number: 199932488
Overseas Transfer to Japan
If want to transfer from Overseas to our Japanese Bank please use “Wise”. Details are on the links:
Note you can no longer transfer from abroad direct to our Japan Account
- “Wise” Yen Payment to Nozawa Holidays
- Bank Transfer ; Pay Yen from Overseas to our Yen account below. Please use reference Client Code; 255803
Domestic Transfer with in Japan
If you are transferring a deposit at Japanese Bank then this may help Unless you have a good command of written Japanese can be a bit of a test to do a transfer or Furikomi to another bank Don’t be shy to ask a Japanese staff or friend for some assistance. If show them this in Japanese will make it easier with the account details in Japanese
Our account details in Japan are;
Nagano JA Bank
Nozawa-onsen Branch
Account Name ; Nozawa Holidays Mark Baumann
Branch Number; 5499-073
Account Number; 0026257
In Japanese;
ながの農業協同組合
野沢温泉支所
ノザワホリデーズ マークバウマン
金融機関コード; 5499-073
普通
口座番号;0026257
Balance Payments
Most of the lodges booked thru Nozawa Holidays, require the balance of the account to be paid in full prior to arrival. Balances are normally due 60 Days prior to your arrival. Any balances not paid when due may forfeit deposit and cancel booking.
Please email us if you would like to pay earlier and we will send you all the relevant information.
Cancellation Policy
Cancellations are no fun for anyone and affect us greatly only operating for 3 months of the year. By paying your deposit you agree to the terms of our cancellation policy.
Cancellations more than 90 days prior to the start of booking and with good reason then happy to give a credit for a stay at a later date.
Cancellations 90 days or less prior to start of booking forfeit the 20% deposit already paid. If good reason and can rebook the spot happy to give a Credit for a stay at a later date.
Cancellation 60 days or less prior to start of booking incurs a 50% cancellation fee of total package.
Cancellation 30 days or less prior to the start date of booking incurs a 100% cancellation fee for accommodation.
Part Cancellations are handled in the same way. *Note: cancellations and refunds are subject to Exchange rate changes.
Thank you for your understanding and cooperation.
We strongly advise guests to have Travel Insurance cover to protect themselves against unexpected changes to their travel plans and in the case of any injuries.
Thank you and hope you will enjoy your stay. Please email us if you have any questions.
Email; stay@nozawaholidays.com
Best Regards,
All the Team at Nozawa Holidays,Nozawa Onsen Japan
Nozawa Holidays
Japan Ph: (+81) 050 5532 6026 or 0269 67 0647
Australia Ph: (+ 61) 07 5641 1198 or 0409492482 (Remember drop the “0” if call from abroad)
We look forward to welcoming you to Nozawa Onsen
